Lancaster Answering Service for Businesses

Anyone can answer a phone, but do you want just anyone answering your business's phones? If you take pride in your business, then you can't afford to have untrained or busy personnel or staff at a call center service in another country representing your business on the phone. Lancaster Answering Service is a local, 24/7/365 answering service for businesses – your business.

Live Answering Services

You can't afford to lose phone calls, nor can you justify creating an entire internal call center service, so what do you do? You rely on Lancaster Answering Service to always have live representatives waiting by to answer your phone calls and monitor and respond to incoming emails. Prospective customers want to talk to a live person when they call you, and they will the first time and every time when you use our live answering service. We'll make sure callers get a good first impression and continue to be treated with respect every time they call. Our local answering staff will screen your calls based on your specific instructions, get the information you specifically need, and forward the information to the appropriate member of your team.

Affordable Remote Receptionist

You can have your own personal phone receptionist starting at a rate of just $39. Our answering service for businesses can take and screen all of your incoming calls, allowing you to focus on your work without worrying about the phone. Your remote receptionist will greet your callers with a message of your choosing and transfer calls straight to your office or take messages and forward them to you. Contact us today to find out more.

Flexible Message Delivery Options

How do you want to receive your messages from Lancaster Answering Service? We offer a deep assortment of options that allow us to cater to whatever your preference is. Choose to receive your messages via email, text message, alpha pager, standard beeper, fax, secure messaging (HIPPA/HITECH-compliant), phone call, through a secure website or even have callers patched directly to you. 

Emergency Answering Service

Emergency and mission-critical callers can't wait for regular business hours or for you or your staff to get out of a meeting. They need to speak to someone immediately, and Lancaster Answering Service can be that someone for you. We'll take calls for emergencies, prospective sales leads, project approvals, 11th-hour changes, test results and more during normal and off-hours, allowing you to work stress-free while away from the phones giving you the appearance of a business that never closes.

Learn what we can do for you. 717-971-6100 Call us today!

What our customers have to say,

'We just wanted to thank you so much for your exceptional customer service - we have been your customer for over a year now & would like to tell you how much you are doing right as a business.

Your business is obviously run very efficiently which starts with you the owner, Theran & then filters down to your team. We are always able to reach a "live" person to help us with our last minute questions that usually need immediate attention who is not only always very friendly but resolves it easily (which we know is no small feat)! We feel very grateful to not only have the hundreds of emergency & non-emergency calls prioritized by you but that the calls will always be handled so professionally & efficiently by your round-the-clock team!

Thank you for your reliability, professionalism and friendly support - we couldn't imagine running our very busy HVAC business without you!"

Thank you,

Glen​ & Jessica​ Capelle
AIREST LLC