Welcome to our FAQ.
 |
Learn what we can do for you.
717-971-6100
Call us today!
|
 |
If you don't find what you looking for shoot us an e-mail or give
us
a call.
» How long does it take before I can start using your answering services?
Depending on the complexity of your account setup, we can normally have you up and running within hours. It is very important that our customer account setups are thoroughly reviewed and accurate, so we will always make sure we take the time we need to get your answering service or call center account set up properly.
^ back to top
» How do I forward my phone lines? Can you forward my phone lines for me?
*Instructions for activating/deactivating call forwarding may vary depending on your telephone company and/or phone system. However, the following is the most common method for forwarding.
Activating Call Forwarding
- Pick up the line you want to forward.
- Dial *72
- When you hear dial tone, enter the call forwarding number Lancaster Answering Service has provided you with.
- When the phone rings, wait for a receptionist to answer. Let him/her know you are forwarding your telephones. Please provide on call coverage information if necessary before hanging up.
Deactivating Call Forwarding
- Pick up the line that had been forwarded.
- Press *73
^ back to top
» How will calls for my business reach the service?
You will have a unique telephone number that is only set up for your particular account. You forward your calls to that telephone number and when that number rings at our service, our systems read the number and launch your account for the customer service representative. This is what allows us to answer in your company name and follow your unique instructions.
^ back to top
» How will I get my messages?
You have total flexibility when it comes to message delivery with Lancaster Answering Service. Essentially you can get your messages by whatever means best suit your needs 24/7. We deliver messages via fax, email, SMS messaging, alpha pager, digital pager, text messaging, verbally over the phone or via the web. You can select any of these options in any combination. For instance, we can send an SMS text message to your cell phone, and then you can later retrieve or review that same message on the web, and then via a summary fax the next morning. Additionally, based on your account setup, you can direct certain messages to be dispatched certain ways. Maybe you want emergencies sent via text message but all routine calls held for the next morning. A summary fax or email or both would recap the previous day's messages.
^ back to top
» Is there a limit to how many people can receive messages?
There is no limit. Your account has ultimate flexibility in how it gets set up.
^ back to top
» Can messages be sent to more than one pager/cell phone/e-mail/fax at the same time?
Absolutely. We often dispatch messages to multiple devices for individuals or groups of individuals. Our goal is to be ultimately flexible in accommodating your preferences and how your account is set up.
^ back to top
» Can I record my own greeting for customers to hear when they call?
You absolutely can record your own greeting for your account. .
^ back to top
» How often can I make changes to my script?
You can make unlimited changes to your script. Please contact your customer service representative to discuss these changes. Programming charges may apply for some changes.
^ back to top
» Can I program my on-call schedule on your Web site? Can I change my on-call schedule at the last minute?
You can absolutely program and change your on-call schedule on the Lancaster Answering Service website 24/7/365 by using Lancaster Answering Service's Web OnCall feature. Part of the beauty of our online access is complete control of your Oncall schedule. Anywhere you have web access you have control.
^ back to top
» Do you have back-up measures in place in case of a hardware or software failure?
Yes! We maintain multiple backups both onsite and off site should a failure occur. We also maintain three different telephone carriers backing up each other incase of a telephone outage. Lancaster Answering Service also maintains a power generator that can sustain our call center indefinitely incase of a power outage.
^ back to top
» How do you handle my callers if I have locations in several states?
Whether you have one location or fifty, Lancaster Answering Service will specify and deliver the required service for each location. It is totally up to you how you want your calls handled. There is complete flexibility in your account setup. You can select to have all of your calls come in on one account or have a seperate account for each site. It is compeletly up to you!
^ back to top
» Can I get messages when traveling overseas?
Text messaging and SMS messaging to cell phones now works in many countries. Emailed messages are also available, as well as online web access through our Web OnCall feature. If you are planning to travel overseas, you can work with a Customer Service specialist to make sure your messages are easily accessible.
^ back to top
» Can I forward my cell phone to your answering service?
You can definitely forward your cell phone to Lancaster Answering Service. Depending on your cell phone provider, charges may apply.
^ back to top
» Can you test my pager?
Yes we can. Your customer service representative will be happy to send out a test message for your pager or cell phone, however should there be an issue your pager or cell phone will have to contact provider for a replacement.
^ back to top